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Privacy Policy

1. DATA CONTROLLER

DATA CONTROLLER: Marcelo Claudio Garcia titular 

Commercial name: EUROPAX TRAVEL

NIF/CIF/NIE: z3308880j

Professional address: salinas 3 benalmadena

Contact email: europaxtravel@grupoicarus.es

Phone / WhatsApp: +34602474639

At Europax Travel, we treat users' personal data responsibly, transparently, and limited to the purposes necessary to handle their requests.

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2. PERSONAL DATA WE MAY COLLECT

Through this website, we may collect the following personal data:

  • Name and surname.

  • Email.

  • Phone / WhatsApp.

  • City and country.

  • Desired destination.

  • Approximate travel dates.

  • Number of passengers.

  • Type of trip requested.

  • Estimated budget.

  • Message or additional information provided by the user.

  • Technical data derived from the use of the website, such as IP address, browser, device, or cookies, where applicable.

The user guarantees that the data provided is truthful, accurate, and up to date.

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3. PURPOSES OF THE PROCESSING

We process personal data for the following purposes:

  • Managing information requests received through the website.

  • Preparing customized travel proposals.

  • Contacting the user by email, phone, or WhatsApp regarding their request.

  • Managing commercial communications requested or authorized by the user.

  • Following up on budgets, inquiries, or proposals sent.

  • Managing pre-contractual or contractual relationships if the user decides to book a trip.

  • Complying with legal, administrative, tax, or accounting obligations where applicable.

  • Improving the browsing experience and functioning of the website.

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4. LEGAL BASIS FOR PROCESSING

The legal basis for processing personal data may be:

  • The user's consent, when they complete a form, accept the privacy policy, or voluntarily contact Europax Travel.

  • The application of pre-contractual measures, when the user requests a quote, information, or a customized proposal.

  • The execution of a contract, when the user books a travel service.

  • Compliance with applicable legal obligations.

  • Europax Travel's legitimate interest in answering inquiries, following up on requests, and maintaining website security, always respecting the user's rights.

All personal data processing must be supported by an appropriate legal basis, as indicated by the AEPD.

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5. COMMUNICATION OF DATA TO THIRD PARTIES

Personal data may be communicated to third parties only when necessary to manage the request, prepare a proposal, or provide the contracted service.

These third parties may include:

  • Tourism providers.

  • Wholesalers, operators, and incoming agencies.

  • Hotels and accommodations.

  • Airlines, maritime, railway, or transport companies.

  • Transfer and excursion companies.

  • Travel insurance providers.

  • Technological platforms, hosting, email, forms, CRM, or management tools.

  • Public administrations, official bodies, or competent entities when there is a legal obligation.

We will not sell users' personal data to third parties.

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6. INTERNATIONAL DATA TRANSFERS

Some providers, technological platforms, or tourism services may be located outside the European Economic Area or involve international data transfers.

When it is necessary to carry out an international data transfer, efforts will be made to ensure an adequate legal basis and sufficient guarantees in accordance with applicable regulations.

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7. RETENTION PERIOD

Personal data will be kept for the time necessary to handle the user's request, manage the commercial or contractual relationship, and comply with applicable legal obligations.

In general:

  • Inquiries or budget requests may be kept for the duration of the commercial management and for the reasonable period necessary for follow-up.

  • Data related to contracted services will be kept for the corresponding legal, tax, accounting, or administrative periods.

  • Data used for commercial communications will be kept until the user withdraws their consent or requests unsubscription.

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8. USER RIGHTS

The user may exercise the following rights:

  • Access to their personal data.

  • Rectification of inaccurate data.

  • Deletion of their data.

  • Objection to processing.

  • Limitation of processing.

  • Portability of their data.Withdrawal of consent at any time.

To exercise these rights, the user can write to: europaxtravel@grupoicarus.es

The request must indicate the right they wish to exercise and include the information necessary to identify the applicant.

The user also has the right to file a complaint with the Spanish Data Protection Agency (AEPD) if they consider that the processing of their data does not comply with current regulations.

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9. COMMERCIAL COMMUNICATIONS

Europax Travel will only send commercial communications when there is user authorization, a prior relationship that legally permits it, or an appropriate legitimate basis. The user may request to stop receiving commercial communications at any time by writing to: [Complete email]

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10. DATA SECURITY

Europax Travel will apply reasonable technical and organizational measures to protect personal data against loss, unauthorized access, alteration, disclosure, or misuse.

However, the user must bear in mind that no transmission or storage system on the Internet can guarantee absolute security.

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11. MINORS' DATA

The services offered on this website are not directed directly at minors.

If a minor provides personal data through the website, it will be understood that they have the authorization of their parents, guardians, or legal representatives.

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12. USE OF WHATSAPP AND CONTACT METHODS

If the user contacts Europax Travel via WhatsApp, email, phone, or social media, their data will be processed to handle the inquiry, manage the request, and maintain necessary communication.

The use of external platforms such as WhatsApp, Instagram, Facebook, or other social media is also subject to the terms and privacy policies of those platforms.

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13. CHANGES TO THE PRIVACY POLICY

Europax Travel may update this Privacy Policy to adapt it to legal, technical, commercial, or operational changes of the website.

The current version will be the one published on this website. Date of last update: 08/06/2026

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